Section: Module 4: Lesson 2: Addressing Problems in Program Implementation | Health Policy and Management | NextGenU.org

  • Student Learning Outcomes:
    Upon completion of this lesson, you will be able to:
    • Describe common organizational performance issues in healthcare (health-related, fiscal, administrative, legal, and political).
    • Explain quality and performance concepts and models to improve organizational performance.
    • Define the scientific principles that inform health management-related discussions in the workplace.
    • Demonstrate the use of quality and performance improvement concepts to address organizational and performance issues.
    • Explain the concept of systems thinking and why it is important for policymaking.
    • Implement systems thinking to address organizational problems.
    Approximate time required for the readings for this lesson (at 144 words/minute):  8 hours and 2 minutes.

    Click here to start this lesson

    • Required Learning Resources and Activities
    • Read the entire PDF. (10 minutes)

      WHO2017

    • Read pages 5 to 9. (11 minutes)

      WHO 2016

    • Read the entire page. (28 minutes)

      Saudi Journal of anesthesia2020

    • Read the entire webpage. (4 minutes)

      The University of North Carolina at Pembroke2020

    • Read the entire article. (10 minutes)

      NCBI2015

    • Read the entire page. (11 minutes)

      AHRQ2020

    • Read the entire page. (2 minutes)

      PHF2014

    • Read the first 5 paragraphs of the Introduction. (3 minutes)

      Organization for Economic Co-operation and Development 2019

    • Read the content under the heading "Background," "Results," and "Discussion." (42 minutes)

      IJHPM2020

    • forum icon
      Activity 12: Scenario (180 minutes) Forum

      You will be provided with a series of issues from which you will choose one and then propose a short strategy for addressing the issue. You are required to justify the use of the concepts/models of quality and performance improvement and systems thinking.

      Step 1: Review and Research

      Review the learning resources on Organizational Performance Issues in healthcare and on Improving Organizational Performance. Then, from the list, select an issue to research and base your assignment on.

      • Communication Issues during Care Transitions 
      • Use of substandard and counterfeit medicines
      • Impaired communication between patients and family and between health professionals and the patient’s family.

      Step 2: Propose

      Write a proposal in 600-700 words for a short strategy to help address the issue chosen, remember to use evidence and examples to justify the concepts/models you are using and remember to employ systems thinking. Your response should introduce and explain the performance improvement concepts that inform your proposed strategy.

      Step 3: Share

      To share your work, click on the “Add a new discussion topic” button under this post and paste your work in the “Message” box. “Post to forum.” Make sure to reference others’ intellectual property when necessary. All references should follow 7th Edition APA formatting. For further instructions, see the resource on the Himmelfarb Health Sciences Library: APA citation resource (N.B. references are excluded from word counts).

      OPTIONAL Step 4: Interact (10 minutes)

      If you would like to, you can reply to your peers' posts in a respectful and professional manner. Ensure that your post engages your peers' ideas by including a reflection on their comments, sharing ideas of other potential difficulties and parties involved, or asking thought-provoking questions. If a peer comments on your posting, please reply. To post a reply, click “Reply” on a particular discussion, write your feedback and then click on “Post to forum.”


    • quiz icon
      Quiz: Module 4

      To access the quiz, click on the name of the quiz provided above. On the following screen, click the "Preview quiz now" button to respond to the questions.

      TO PASS THIS QUIZ, YOU MUST OBTAIN A SCORE OF 80%

      Not available unless: The activity Activity 12: Scenario (180 minutes) is marked complete