Section: Module 3: Lesson 5: Conflict Management | Oncology Nursing | NextGenU.org

  • Student Learning Outcomes:
    1. Describe conflict management and its benefits in health workplace.
    2. Describe the optimal environment for dialogue in conflict management and resolution.
    3. Describe communication skills to manage a conflict taking into account the roles of those involved.
    Approximate time required for the readings for this lesson (at 144 words/minute): 48 Minutes

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    • Students must
      Mark as done

      Required Learning Resources and Activities

    • url icon
      What is Conflict and What Does it Look Like in the Workplace? URL
      Students must
      Mark as done

      Read the entire article (6 minutes)

      Cranaplus

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      Causes of Conflict in Organizations URL
      Students must
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      Read contents of section 'Why organizations have so much conflict?'. (3 minutes)

      OpenStax

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      Five Methods for Managing Conflict URL
      Students must
      Mark as done

      Read the entire page (4 minutes)

      University of Southampton

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      Top Tips for Handling Conflict in Your Team URL
      Students must
      Mark as done

      Read the entire page (5 minutes)

      University of Southampton

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      Taking an Assertive Approach to Conflict Resolution URL
      Students must
      Mark as done

      Read the "Different approach of Conflict Management" (2 minutes)

      American Management Association

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      Being assertive: Reduce stress, communicate better URL
      Students must
      Mark as done

      Read the entire page (8 minutes)

      Mayo Clinic

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      The Assertive Communication URL
      Students must
      Mark as done

      Read the entire article (6 minutes)

      Healthy WA, Department of Health, Government of Western Australia.

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      What Are the Five Conflict Resolution Strategies? URL
      Students must
      Mark as done

      Read: The Thomas-Kilmann Model (2 Minutes)

      Community Portland College

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      How to Be Assertive (Without Losing Yourself) URL
      Students must
      Mark as done

      Read: The Entire Article (12 Minutes)

      Harvard Business Review

    • Students must
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      Slide Deck Presentation

    • url icon
      Conflict Management URL
      Students must
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    • quiz icon
      Quiz: Module 3: Lesson 5
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